Shipping policy

Effective Date: July 22, 2026

At Dispencely, we aim to deliver your soap dispensers as quickly and efficiently as possible. Below are the details of our shipping process and policies for all orders shipped within the United Kingdom.

1. Delivery Timeframe

Our estimated delivery time is 4 to 10 business days (Monday through Friday, excluding public holidays).

  • Order Processing Time: 1 to 3 business days (handling, quality check, and packaging).

  • Transit Time: 3 to 7 business days.

  • Total Estimated Delivery: 4 to 10 business days.

Note: Once your order has been dispatched, you will receive a tracking confirmation email with your unique tracking number to follow your package in real time.

2. Shipping Rates

We offer reliable tracked shipping across Great Britain.

  • Standard Tracked Shipping: [Indiquer le prix ex: Free / £2.99 / Free on orders over £30]

  • Shipping costs (if applicable) are calculated and displayed clearly at checkout before completing your purchase.

3. Order Tracking

Once your order ships, you will receive an automated email containing your tracking link. Please allow 24 to 48 hours for the tracking information to update on the carrier’s system (e.g., Royal Mail, Evri, DPD, or local postal services).

If you have not received your tracking number within 4 business days of placing your order, please contact us at oli29trtr@gmail.com.

4. Shipping Address & Order Modifications

Please ensure that your shipping address is complete and accurate before completing checkout.

  • Address Changes: If you notice an error in your delivery address, please email us immediately at oli29trtr@gmail.com with your order number and updated address.

  • Once an order has entered processing or has been dispatched, we are unable to change the delivery address. Dispencely is not responsible for packages delivered to incorrectly provided addresses.

5. Delayed, Lost, or Stolen Packages

While we do our best to ensure timely deliveries, occasional delays may occur due to weather disruptions, peak holiday seasons, or postal service carrier delays.

  • Package Delay: If your order has exceeded 12 business days and has not arrived, please contact us so we can investigate with the carrier.

  • Lost Packages: If tracking shows that your package was lost in transit or is stuck without updates, please contact our support team. As per our store policy, we will verify the issue and arrange a free replacement sent to you right away.

Contact Us

For any questions regarding shipping, delivery status, or tracking issues:

  • Store Name: Dispencely

  • Contact Email: oli29trtr@gmail.com