Refund policy

1. Refund & Cancellation Policy (UK Compliant)

Return and Refund Policy — Dispencely

At Dispencely, we want you to be completely satisfied with your purchase. Our policies comply with the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

1. Damaged, Defective, or Wrong Items (Fast Photo Replacement)

If your soap dispenser arrives damaged, defective, or if you received the wrong item, you do not need to physically ship the damaged product back to us.

To get an immediate free replacement or a full refund, simply follow these steps within 30 days of delivery:

  1. Contact us at oli29trtr@gmail.com.

  2. Provide your Order Number.

  3. Attach clear photos or a video showing the fault, damage, or wrong item.

Once verified by our support team, we will immediately process:

  • A brand-new replacement sent to you at zero charge, OR

  • A full refund back to your original payment method.

2. Right to Cancel & Change of Mind (14-Day Cooling-Off Period)

Under UK law, you have the right to cancel your order within 14 days of receiving your item without giving any reason.

To exercise your right to cancel:

  • You must notify us at oli29trtr@gmail.com within 14 days of receiving your item.

  • Once notified, you have a further 14 days to return the product to us.

  • Return Conditions: Items must be unused, in their original packaging, and in resaleable condition.

  • Return Shipping Fees: Customers are responsible for paying all return shipping costs for change-of-mind cancellations. Return shipping fees are non-refundable.

3. Refunds & Processing Times

  • Refunds are processed within 14 days of receiving returned items or valid photo proof of damage.

  • Refunds will be credited to the original method of payment used for the order. Please allow 3–7 business days for the credit to reflect on your bank account.

Contact Us

For any cancellation, refund, or photo verification claims, please contact:

  • Email: oli29trtr@gmail.com

  • Store Name: Dispencely